Refund policy

Returns

In the unlikely event that you are unhappy with a product you've received. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note, we can not cover the cost of any return shipping charges, unless the item you received was damaged, faulty or incorrect.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@waxwingcandles.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@waxwingcandles.co.uk.

Lost/Damaged items

Any items shipped to you are wrapped carefully and well protected. However, occasionally items can become damaged or get lost during shipping which is unfortunately out of our hands.

In the event that an item arrives to you damaged, we require you to contact us within 48 hours at hello@waxwingcandles.co.uk at send us a photo of the item. Once investigated we will send a replacement out to you as quickly as possible but if the item is out of stock we will issue a refund.

Exceptions / non-returnable items

Certain types of items cannot be returned, like special orders or personalized items.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.